Support
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Using the platform
How the product works, day to day.
- How do I join a Planning Poker session?
Open the link your facilitator sent, enter a display name, and tap a card to vote. No account is needed.
Training
Course preparation, certification guidance, and learner support for Alacient training.
- How do I Prepare for Scaled Agile Training with Alacient
Learn how to prepare for your Scaled Agile training with Alacient. Get tips on technology setup, remote Microsoft Teams sessions, environment preparation, and mindset for success.
- What happens after I complete a SAFe Training Course?
Discover what happens after completing a SAFe® training course: exam preparation resources, how to take the certification exam, manage credentials, and benefits included in your Scaled Agile subscription.
Email us
Write to [email protected] and a real person will pick it up. This works whether or not you have an account — and it's the right route if you're having trouble signing in.
Open a ticket
If you can sign in, opening a ticket from your account lets you track it, reply in one place, and attach screenshots or files.
What to include
Whichever route you take, tell us what you were doing, what you expected, and what happened instead. A screenshot is worth several paragraphs.