Lean-Agile Transformation
See where time is really lost between a request and delivered value, and what to change first.
A focused 3–4 week engagement that maps how one value stream actually works today, from the moment work is requested to the moment value reaches a customer. Most of the elapsed time in that journey is waiting, handoffs, and rework, not people working slowly. The map makes that visible, measures it, and turns it into a short list of changes worth making first.
| Duration | 3–4 weeks |
| Engagement | Fixed-fee, scoped to the value stream and the people who work in it |
What You Get
Every step, handoff, and queue in the value stream, built with the people who do the work rather than from the process document.
Flow time, process time, wait time, and flow efficiency for the stream as it runs today, so improvement is measured against your own numbers.
Where the time actually goes: the queues, approvals, rework loops, and handoffs that hold work up the longest.
A realistic target design for the stream, with the changes that get it there and the improvement each one should deliver.
A sequenced improvement plan with owners, next steps, and an executive readout.
What the map looks like
Every step, its process time and quality, and the wait in front of it, with the constraint flagged. In this example, a motor claim takes 9.3 days from first notice to payment, but only about 3 hours of that is work: a flow efficiency of 1.5%. Most of the time is spent waiting, and the longest wait sits in front of Assess claim.
Example map for Harbor Lane Insurance, a fictional sample client.
How It Works
The engagement moves from a shared picture of today to an agreed plan for what changes first, in three to four weeks.
Choose the value stream and agree on what it is for. We confirm where it starts and ends, the outcome it delivers, the sponsor, the people who need to be in the room, and the data that exists about how work moves today.
Outputs: Value stream scope, stakeholder map, mapping plan, data sources.
Map the stream as it actually runs. Working sessions with the people who do the work capture each step, handoff, queue, and decision point, and where work is sent back. Where your systems hold timing data, we use it to check what the room remembers.
Outputs: Current-state map, step-level timing, rework and handoff points.
Measure the stream and find what holds it up. We baseline flow time, process time, wait time, and flow efficiency, identify the constraints that cost the most time, and match each one to the right kind of fix: a process change, clearer decision rights, automation, AI, or technology.
Outputs: Flow baseline, constraint analysis, improvement options.
Design the target and agree on the first moves. You get a future-state map, a prioritized improvement plan, and a 30/60/90-day roadmap, presented in an executive readout.
Outputs: Future-state map, prioritized improvements, 30/60/90-day roadmap, executive readout.
Inside the constraint
Where the constraint is a step with its own internal workflow, we map that step too: the people involved, the handoffs between them, and the loops that send work back. Here, claimants are asked to re-send damage photos on 31% of claims, a loop that adds handoffs before assessment can even begin.
Example process map for Harbor Lane Insurance, a fictional sample client.
Part of one system
Value stream mapping is where our Lean-Agile work starts, but the fix it points to is not always Lean-Agile. Some constraints are solved by changing how work is organized. Others call for clearer decision rights, workflow automation, or better systems through Technology Enablement. Where AI can safely remove a constraint, the map becomes the starting point for an AI Readiness Diagnostic.
We build your map in Alacient's value stream mapping platform rather than on a whiteboard, so the baseline is something you can measure again as changes land, not a slide that goes out of date.
Who This Is For
Leaders who know delivery takes too long but can't yet say where the time goes, and who want a defensible, measured answer before committing to a larger change. It works with or without an agile framework in place.
FAQs
No. Value stream mapping looks at how work moves, whatever framework you use, or none. If you are adopting SAFe®, the map also gives Value Stream Identification and team design a factual starting point.
Value stream mapping looks at a whole value stream, from request to delivered value, and finds what slows it down. The AI Readiness Diagnostic looks at specific workflows and decides where AI can safely help. If the map shows constraints that AI could remove, it gives the diagnostic its starting point.
A sponsor who owns the outcome of the value stream, and the people who do the work at each step. Short working sessions with them are what make the map accurate. We agree on the time commitment during framing.
Yes. Our Value Stream Mapping for Lean-Agile Delivery course is a 90-minute micro-course that teaches your team to frame a value stream, map it from evidence, separate process time from wait time, and run a small improvement experiment. It works well before an engagement, so the people in the room already share the vocabulary, or after it, so they can keep the map current.
Most clients start with one value stream, on a fixed fee. Tell us which one keeps you up at night.
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